I had every intention of catching up on responding to a week’s worth of comments last night, in additon to posting up a new NOTD, but I ran into some trouble. Came home from work, turned on the computer … no internet. Tried all the normal fixes & even hooked the stupid modem up to my old PC before coming to the conclusion that it was dead.
So, I called tech support, and they said I didn’t need a service call, I could just take it down to the local customer service center (about 10 mins away) & exchange it. Great! I might need to call & authorize the new modem, but it sounded quick & easy & I thought I’d be back in business in short order. Well, not so much.
Went, got the new modem, came home & hooked it up - which involves an acrobatic act of threading cords behind my desk, which is flush against a wall – made sure everything looked good, booted the comp back up … no internet. So, I called tech support again, to authorize it.
Almost an hour later, still no internet. Tech support is clueless & the first available service technician can’t come out until Sunday =( Very lame, totally bogus shit, so I’m posting from work to let you guys know hopefully I’ll be connected to the world again between 2-4 this Sunday.
So, I called tech support, and they said I didn’t need a service call, I could just take it down to the local customer service center (about 10 mins away) & exchange it. Great! I might need to call & authorize the new modem, but it sounded quick & easy & I thought I’d be back in business in short order. Well, not so much.
Went, got the new modem, came home & hooked it up - which involves an acrobatic act of threading cords behind my desk, which is flush against a wall – made sure everything looked good, booted the comp back up … no internet. So, I called tech support again, to authorize it.
Almost an hour later, still no internet. Tech support is clueless & the first available service technician can’t come out until Sunday =( Very lame, totally bogus shit, so I’m posting from work to let you guys know hopefully I’ll be connected to the world again between 2-4 this Sunday.
Thanks for reading ... hopefully back soon.
~Colette
aaahhhhhh!! I can't stand incompetent cs!! Hopefully you will be back up and running on Sunday though!!
ReplyDeleteBlogger had troubles late last night early this morning also, I hate when stuff stops working. Here's the guys email from barielle, email him about your label- adam@barielle.com
ReplyDeleteOh no, it's so irritating to be without internet! I hope you'll be back online really soon.
ReplyDeleteSorry to hear about the internet...hope you're up and running again soon!
ReplyDelete:( I hate dealing with poopy customer service. Good luck getting it fixed fast!
ReplyDeleteBROOKE - Up & running today, but no thanks to Comcast LOL.
ReplyDeleteSPARKINGPINKGORILLA - Thanks - but he beat me to the punch, I had an email waiting when I got my internet back up, and hopefully I'll have my label soon =D
SOLVEIG - It sucked so bad, because usually when something breaks - I go online to find out how to fix it! LOL
SHAYLA - Thanks =)
LIZ - Thanks =)