Barielle Comes Through

So, you may remeber me initially complainng about my missing label when I got my Barielle order, and more recently being contacted by one of Barielle's reps looking to remedy the situation. Well, when I was emailing with Adam from Barielle, he said that the stickers on the bottom are actually harder to replace than a full-sized product - maybe impossible as it turns out, since I got a package from Barielle yesterday that contained, not the missing label, but a brand new bottle of Get Mauve-ing. Not that I'm complaining! Just that I was surprised LOL. So now I have 2 bottles of this lovely shade.

I've got a shimmer dose of Nubar goodness for NOTD tomorrow, and the hope of sun in the forecast for what I'm starting to consider at this time of year bonus pics LOL. Thanks for reading.

~Colette

Customer Service: Comcast vs. Barielle

I've just had a couple of customer service experiences - one very good & one very bad. Now, those of you who read Friday's post may think that since I am back online a day early, Comcast is going to get the good review, but NO. That is totally not the case - I am back online through my own stubbornness & no thanks to their guy who I can only say was both irritating & unhelpful for the nearly hour he didn't help me do anything useful. I can only come to the conclusion that he didn't know how long the modem needed to be unplugged to reset itself - which seems like pretty freaking basic information - because even though we went through unplugging & resetting both the modem & the pc multiple times, it didn't work. With nothing to lose, I left it unplugged overnight, turned it on - well here I am. So, thumbs down for Comcast.

The thumbs up goes to Barielle. When I got my order a few months ago, one of the bottles had no label on the bottom. I emailed requesting a new one, but didn't hear anything back - I didn't consider it a big deal at the time, but I recently made reference to it on another blog. SparklingPinkGorilla gave me the email of the rep that helped her, but he saw her post & beat me to it! This Adam guy is on top of it =) So I'll soon have my replacement sticker & that will make me a petty happy camper.

Customer service really can be so hit & miss. Not even just company to company, but particular reps at each company. I mean, some people just obviously don't give a damn, and some do.

Next post will, I swear, have some pictures for you guys =) Thanks for reading.

~Colette